Privacy Policy

Introduction

This Privacy Policy explains how lumin-echo ("we", "us", "our") collects, uses, discloses, and protects information about you when you use our website and services.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

Information You Provide Directly

When you use our services, you may provide us with:

• Contact information (name, email address)
• Information about your situation and circumstances related to social welfare navigation
• Service selection and preference data
• Payment information (processed through third-party payment processors)
• Communications you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information including:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create customized roadmaps and guidance materials
• Process payments and fulfill your service requests
• Communicate with you about your service requests and provide support
• Send you updates about policy changes that may affect your situation (if you've opted in)
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address fraud or security issues

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors or email service providers).
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure server infrastructure

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service-related information is typically retained for 7 years in accordance with standard business practice and legal requirements.

Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You can opt out of receiving marketing communications from us at any time.
• Complaint: You can lodge a complaint about our handling of your personal information with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Level 8, 442 St Kilda Road, Melbourne VIC 3004, Australia